I love wetherspoons, mainly because I love to save money, but If you’re drawn to Wetherspoons on West Street by the promise of budget-friendly pints, brace yourself for the reality once inside. The place is often packed, but the busyness quickly turns to chaos: tables are left cluttered with dirty plates and glasses, and sticky surfaces are a common sight as staff struggle to keep up.
There’s a clear lack of leadership to bring order to the mayhem. Staff look overwhelmed and disorganized, moving slowly and without coordination, leaving customers waiting far too long for service (Reviewers tip: Go upstairs to the bar). When you finally catch someone’s attention, they often seem unenthusiastic — and in some cases, one member of staff who served us was chewing gum while serving, which only adds to the sense of unprofessionalism or lack of leadership. Most bars I’ve visited, managers or shift leaders are identifiable. Here they seem to wear tee-shirts, so unprofessional.
The environment feels neglected, with cleaning routines apparently an afterthought. Plates and glasses sit abandoned on random tables for long stretches, and the whole pub has an unkempt, chaotic vibe that makes it difficult to relax or enjoy your visit.
Reviewers Score: A drastic 2 out of 5
Reviewers feedback: “You pay for what you get” sums it up perfectly: while low prices and a central location will keep pulling people in, the messy surroundings, sluggish service, and staff who can’t cope with the rush make this Wetherspoons an experience to endure rather than enjoy. Without better management, more attentive service, and a basic commitment to cleanliness, it’s a missed opportunity right in the heart of Brighton.
