Complaints: We at Sussex.News take complaints seriously. Whilst we are not currently regulated, we are committed to adhering strictly to the IPSO’s Editors’ Code of Practice. The IPSOs Editors Code of Practice is seen as the UK’s benchmark for editorial press standards. Anyone who believes we may have breached the code and wishes to make a complaint can find out how to do so on this page.
How submit a complaint: You can submit your complaint in writing to the email address – Editor@Sussex.News. Please make sure its submitted in accordance with the following to ensure your complaint is dealt with as quickly as possible:
- All complaints must include the headline and date of the specific article in question
- You must include the URL of the article and/or a link to any image or video
- A detailed description of the complaint, including reference to specific words, phrases, images, instances, dates and records that are relevant, and which clauses of the Editors’ Code of Practice you believe our publication has breached
- You must provide your full name, address, phone number and email address
Who can complain?
- Where the complaint relates to a person, complaints must be made by the named individual only (or someone formally acting on their behalf)
- Where the complaint relates to a business, complaints must be made by an employee with a current management role or any other person with authority to act on behalf of the business
- Anyone may complain about a news story that you believe breaches the Editors’ Code of Practice
What can I complain about?
- You can complain about any article on our website or post on our official social media platforms including words, images and audio/video content
- You can also complain about the conduct of an individual journalist or employee of the publication in question, with reference to specific (if any) clauses of the Editors’ Code which are in breach
- Complaints must be contemporaneous and must be made within two months of publication
- The publication will endeavour to respond to all complainants within 21 working days
- The editor will aim to confirm receipt of the complaint within 14 working days by contacting the complainant via email
- All complaints will be dealt with by the editor/editors of the publication that published the article, and/or the employer of the named individual
- The editor will investigate the complaint to the best of his/her/their ability, in respect of the Editors’ Code of Practice, and will respond accordingly
- We reserve the right to respond to a group of similar complaints regarding the same subject with one response – this means that all complainants will receive the same, or very similar, communication
- If we uphold your complaint, we will inform you of the remedial actions taken, or to be taken
- If the complainant is not satisfied with the suggested resolution, they are free to seek the advice of a lawyer who is able to advise you further
All information provided to Sussex.News will be handled sensitively and within the boundaries of the Data Protection Act 1998 and GDPR