Tuesday, June 25, 2024
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Disabled passenger left on a plane at Gatwick for 90 minutes

Gatwick airport have apologised after a Disabled lady was claimed to waiting on a plane for 90 for assistance to get off at Gatwick Airport.

Journalist Sonia Sodha @soniasodha took to twitter and said “Hi @Gatwick_Airport my friend with a disability, Victoria, has been left waiting on a plane that’s landed for getting on for an hour now. This is really unacceptable.”

She later tweeted “

Thanks to all those who shared- Victoria is now off the plane >90 mins after landing when the new crew stepped in to carry her off- the assistance staff still hadn’t showed up. This is such appalling service to people with a disability

Thanks to all those who shared- Victoria is now off the plane >90 mins after landing when the new crew stepped in to carry her off- the assistance staff still hadn’t showed up. This is such appalling service to people with a disability @Gatwick_Airport”

Gatwick Airport released a statement later to say “The treatment received at Gatwick Airport was not unacceptable and I would like to offer our sincere apologies to Victoria. 

“This incident has been escalated and Gatwick and Wilson James, our assistance provider, are investigating how this happened as a matter of urgency.”

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